Keep your set moving.

How can we help?

Quick answers for your next session.

How do I import sounds?

Open Library and tap +. Select one or more audio files in Files. Importing while a category is open adds sounds to that category. Free includes up to 20 imported files. ENCORE Pro removes the sound-count limit; each file can be up to 2 GB, subject to free device storage.

What does ENCORE Pro include?

Free includes one bank with eight pads and up to 20 imported files. Pro unlocks six banks with 24 pads each, imports without a sound-count limit, and saved Setups. Setups keep local bank, pad and Playlist settings; audio stays in Library. Monthly and yearly subscriptions provide the same features. See Settings → ENCORE Pro for prices in your currency, Restore purchases and Manage subscription.

How do sound packs work?

ENCORE includes eight starter sounds. In Library → Sound Store, tap a pack to preview its eight sounds and see the price. Beatmaker and Drums are separate one-time purchases, not included with Pro. They work on the eight Free pads and do not count as imported files. Load on pads asks before replacing pads 1–8 in your chosen bank. Use Restore purchases with the same Apple Account after reinstalling; this restores purchased content, not your personal audio or local setups.

What happens if Pro ends?

Your sounds and saved setups stay on this device. Already playing audio keeps playing. Free features remain available; Pro is needed to use additional banks and save or load setups again. Local backups remain available. Apple handles payments and cancellation through your Apple Account. Subscriptions do not sync your audio or setups to another device.

How do I set up a pad?

Touch and hold a pad to open Pad settings. Choose a sound, an optional title and a color. In Behavior, choose the action on a second tap and how other pads and the playlist respond, including separate fade durations.

What does Lock pads do?

The grid lock protects pad assignments from editing gestures during a set. Pads remain playable. Unlock the grid when you want to change a pad.

How do I arrange my playlist?

Open the playlist editor to add sounds with +, drag tracks into order, or swipe to remove an entry. Removing a playlist entry leaves its sound in Library.

Why can’t I hear anything?

Check the device volume and audio output, including connected headphones or Bluetooth speakers. Make sure the selected sound has finished importing. Bluetooth can add audible delay; a wired output is preferable when precise timing matters.

How do I save a backup?

Open Settings (the gear beside Library), then Data Recovery. Automatic copies protect saved metadata as you make changes. Tap Create backup to keep a separate checkpoint of your playlists, banks, settings and all saved setups. Later edits do not replace that manual copy. Tap Restore backup to return to it; playback stops, the saved setups and working settings return to that checkpoint, and your current audio library stays unchanged. Older backups created before setup support leave the setup collection unchanged.

What if saved settings cannot be read?

Open Settings → Data Recovery. Restore automatic backup appears for an unreadable document when a validated local copy exists. Recovery preserves the unreadable original. If an interrupted restore needs attention, use Retry recovery. If recovery is unavailable, contact support. Do not delete the app if you need to preserve its data.

Does recovery back up my audio?

No. Automatic and manual copies contain metadata and settings, not audio. They are kept on this device and are removed when you delete ENCORE. Keep original tracks in Files or another backup location. ENCORE cannot reconstruct audio that has been deleted.

Can I turn usage analytics off?

Yes. Sharing is optional and off until you agree. Open Settings → Privacy & data → Share usage analytics to change your choice. Turning it off stops collection and resets local Analytics data; it does not delete data already processed by Google. Playback, imports and purchases remain available. See our Privacy Policy for details.

How do I report a problem?

Email encoresoundboard@hotmail.com with your device model, iOS or iPadOS version, ENCORE version and steps to reproduce the issue. A screenshot can help. Please do not include private audio.